@efun.top
I'm not having any luck at all with this order.., now Royal Mail have lost the package somewhere between London Heathrow and Manchester!!!! Here's their response:
Dear Mr Lord
Thank you for your recent email about an item of mail you are expecting from overseas. I am sorry to hear that your item has not yet arrived and hope you will accept my apologies for any inconvenience this may have caused you.
As you may be aware, our Track & Trace system indicates that your item arrived in the UK on 29 July so we would have expected it to have been delivered shortly afterwards. I regret that I cannot confirm its current whereabouts or say what might have caused it to go astray.
In order to investigate this matter, we recommend you contact the senders and ask them to provide their own postal administration with the posting details. We have a Universal Postal Agreement with all our international partners, which means all enquiries and claims relating to international mail must be initiated by the senders in the country of origin. Please see the Universal Postal Union's website at
www.upu.int for further details regarding this.
Where applicable, the postal administration in the item's country of origin will liaise with Royal Mail to investigate the loss. They will then respond to the senders directly, just as soon as their enquiries are complete.
I hope you have found this information useful and that this explanation resolves your enquiry. Please accept my apologies, once again, for any inconvenience caused and if there is anything else we can help you with, please let us know.
Regards
Michael O’Donnell
Customer Service Advisor
Any chance you can look into it from your end, although what you can do given that they acknowledge they've had it and now don't actually know what they've done with!!! No wonder people call them Royal Fail.
