Review Cloud9

[Panter]

This is a personal review of a vendor/retailer that I have conducted a business transaction with. The following information reflects a true representation of the transaction between myself and the company identified. The opinions expressed, represent my own and not those ofthis website, planetofthevapes.co.uk. By posting this review I agree to abide by the terms and conditions set out by the Planet of the Vapes website.

I bought a Kayfun Lite+ off these guys a couple of weeks back.
All good. Fast, efficient service etc, tuned up securely packaged the next day.
And, with a sweet, superb!

I had a few problems with the device, problems that got worse.
I'm new to vaping, so suspected it was user error and posted on the forums for advice.
Still couldn't see where I was going wrong, so I contacted Cloud9 for help.
Now, most vendors can ship things out quickly, and for a good price. In this day and age, I'd say it should be the norm rather than exceptional service.
But it's when things go bad that the good guys really shine through.
So, I contacted Cloud9 and had a reply back from Keith almost instantly advising me of things to try and to report back.

Which I did a couple of days later, along with another problem I'd encountered. Which, again, I suspected was my fault but really couldn't see where I was going wrong.

Had a reply back from Keith (incidentally, I emailed the second time late one evening and had a reply before 9:00am the next day) requesting that I sent it back to him for inspection.
Long story short, but it did turn out to be user error (I'm a numpty, what more can I say)
Despite this, Cloud9 refused point blank to accept anything from me towards postage, or their time sorting out my ineptitude, and returned it to me, all sorted, the next day.
Just to make that clear, I posted it on the Monday, it was back with me on the Wednesday. At no point either did I wait more than 30 minutes for a reply to emails. That truly is exceptional service in my experience!

So, thanks Cloud9, for your outstanding service, and patience! I certainly won't hesitate to use, or recommend your services in the future.

 

[tinyredpostbox]

well its certainly nice to hear some good news about a vendor at the moment. i havent used cloud9 as yet, but I browse their site quite a lot. so thanks for the breath of fresh air! ill have no worries in using them as/when required.

 

[thedarthVap3r]

+1 dealt with them a few times and were nothing but helpful .


Sent from my mind using Planet of the Vapes app .

 

[Peeej]

Yeah they have great service, mail them about a new extension tube which they didn't have on the site, got a reply in 10mins and had the extension in my hand the next day!

 

[blademansw]

They have a very good rep, glad to hear you got it sorted m8. Now get a decent coil and wick in there and bask in the lush flavour and "it just works" that the Kayfun gives.

 

[macca uk]

+1 from me, you really see the quality of service when something goes wrong.

Cloud9 contacted a maker directly for me to resolve an issue I had, thus ensuring the missing part was shipped to me as quickly as possible etc, this was all arranged within an hour of my initial query

Excellent support & guess what, I placed another order with them the very next day & they will continue to be my first choice from now on.

 

[SublimeSparo]

+1 I made a relatively small order of empty bottles, some nic base and a few bits and bobs, came quickly and with a chewy toffee sweetie- nice little touch

 

[itscalledvaping]

I always buy my cartos, driptips etc from Cloud9.

In the last 4 years, placing at least one order every two months from them, I have had nothing but excellent service from Cloud9.