Merino-Teflon
Exploding Mod
- Joined
- Oct 21, 2012
- Messages
- 10,942
I posted this a while back on facebook, and as this new section is looking a bit bare, I thought to myself, 'Hmmm, naked section....droool', and then decided why not post this, I think it covers all the rules, and is strictly my own opinion of A.Vendor, not Planet Of The Vapes, nor yours, I'm not the boss of you, yet (Sorry, can't be arsed to space paragraphs properly from my copy and paste job, moan amongst yourselves, me no care, pal):
Customer service, keeping the customer informed, quality control, these are issues the UK Ecig Store need to sort out asap. Have used them a few times. First time I stopped using them, was after purchasing an SVD, which had a locking firing button, which through much effort on my behalf, emails, phone calls, was replaced with a working unit. I decided to stay away from them, until they upped their came with an influx of quality goods, raising their profile somewhat, so I pre-ordered a Valkyrie, which I was looking forward to receiving. Vicious Ant have had their own issues getting these out, after switch difficulties, which from what I have heard, along with threading quality, have yet to be fully resolved, but... ...I am part of the admin team on a large UK vaping forum, which means very little, really, except, I keep abreast of info in a variety of different forums locally, and internationally, as well as keeping tabs on what vendors are up to, and other vendors, and the producer of the Valkyrie, all seemed to have time to keep their customers updated to varying degrees, all of them better than UKecigstore. The amount of complaints I have seen pop up here (to disappear) is frankly disproportionate to the majority of other vendors out there. The amount of complaints pertaining to UKecigstore that I get fed back to me, that I see on forums, etc, is disproportionate also. For a company that wants to play with the high-end big boys, they give the impression of taking the money, and running. This could be seen to be unfair, maybe it is due to circumstance, but it does, to reiterate, need to be sorted. Maybe you could afford, say, more staff time allocated to customer communications, if you spent less of your budget sending free gear to reviewers for promotion? Especially when the quality of that gear is not representative of the quality of the gear you send out to your paying customers, presumably the people who keep a roof over your heads. In all my dealings, the individuals in this company have seemed nice enough, and maybe I could have gone up to two stars, but I will leave you with something on which to make up your own minds with: My final straw with Ukecigstore, came after a frustration-born post on their facebook page, pretty much demanding a tracking number. I received an email the next day, saying that my item had been shipped. Usually, in fact, always when special delivery or registered post are used, you, as a customer, will be sent tracking numbers details, etc, but this email had no information whatsoever. I emailed back asking politely for the tracking number, then waited...until the next day.... ...nothing...I left an abrupt post on their facebook page demanding a tracking number, it was a harsh one, I got a phone call a few minutes later, saying that the Valkyries had been sent out the day before, but they had just received them back, this was about midday, Saturday, 26/10/13. The employee added that they would go out Monday morning, and that I would receive it Tuesday. This struck me as being a blatant lie, I said so, and hung up. To their credit, they phoned me again, presuming we had been disconnected, we hadn't, I said this, they reiterated that it would actually go out on Monday, I reiterated that I didn't believe that it had actually gone out in the first place. You know, there is a slight, very slight, possibility that I am wrong, hands up if I am, but, if everything else hadn't been such a bloody effort, then maybe I would have been a tad more (not much) forgiving. After mulling the non-productive phone call for some minutes, I posted a final message on their facebook page (I have a record of all the posts), fed up, and asking for a refund within the next two hours, and so, they get a star for that, it happened. This could be a great vendor, if they get their act together, I hope they do, for the sake of their employees, and, their customers.
Of course, let this post be deleted if need be, I'm a hater, not a fighter.
Customer service, keeping the customer informed, quality control, these are issues the UK Ecig Store need to sort out asap. Have used them a few times. First time I stopped using them, was after purchasing an SVD, which had a locking firing button, which through much effort on my behalf, emails, phone calls, was replaced with a working unit. I decided to stay away from them, until they upped their came with an influx of quality goods, raising their profile somewhat, so I pre-ordered a Valkyrie, which I was looking forward to receiving. Vicious Ant have had their own issues getting these out, after switch difficulties, which from what I have heard, along with threading quality, have yet to be fully resolved, but... ...I am part of the admin team on a large UK vaping forum, which means very little, really, except, I keep abreast of info in a variety of different forums locally, and internationally, as well as keeping tabs on what vendors are up to, and other vendors, and the producer of the Valkyrie, all seemed to have time to keep their customers updated to varying degrees, all of them better than UKecigstore. The amount of complaints I have seen pop up here (to disappear) is frankly disproportionate to the majority of other vendors out there. The amount of complaints pertaining to UKecigstore that I get fed back to me, that I see on forums, etc, is disproportionate also. For a company that wants to play with the high-end big boys, they give the impression of taking the money, and running. This could be seen to be unfair, maybe it is due to circumstance, but it does, to reiterate, need to be sorted. Maybe you could afford, say, more staff time allocated to customer communications, if you spent less of your budget sending free gear to reviewers for promotion? Especially when the quality of that gear is not representative of the quality of the gear you send out to your paying customers, presumably the people who keep a roof over your heads. In all my dealings, the individuals in this company have seemed nice enough, and maybe I could have gone up to two stars, but I will leave you with something on which to make up your own minds with: My final straw with Ukecigstore, came after a frustration-born post on their facebook page, pretty much demanding a tracking number. I received an email the next day, saying that my item had been shipped. Usually, in fact, always when special delivery or registered post are used, you, as a customer, will be sent tracking numbers details, etc, but this email had no information whatsoever. I emailed back asking politely for the tracking number, then waited...until the next day.... ...nothing...I left an abrupt post on their facebook page demanding a tracking number, it was a harsh one, I got a phone call a few minutes later, saying that the Valkyries had been sent out the day before, but they had just received them back, this was about midday, Saturday, 26/10/13. The employee added that they would go out Monday morning, and that I would receive it Tuesday. This struck me as being a blatant lie, I said so, and hung up. To their credit, they phoned me again, presuming we had been disconnected, we hadn't, I said this, they reiterated that it would actually go out on Monday, I reiterated that I didn't believe that it had actually gone out in the first place. You know, there is a slight, very slight, possibility that I am wrong, hands up if I am, but, if everything else hadn't been such a bloody effort, then maybe I would have been a tad more (not much) forgiving. After mulling the non-productive phone call for some minutes, I posted a final message on their facebook page (I have a record of all the posts), fed up, and asking for a refund within the next two hours, and so, they get a star for that, it happened. This could be a great vendor, if they get their act together, I hope they do, for the sake of their employees, and, their customers.
Of course, let this post be deleted if need be, I'm a hater, not a fighter.
