There's some confusion over negative reviews. We have a policy, I know because I'm in the process of writing one and I referred to it. This is what it says...
I need to post this at the beginning:
"This is a personal review of a vendor/retailer that I have conducted a business transaction with. The following information reflects a true representation of the transaction between myself and the company identified. The opinions expressed, represent my own and not those ofthis website, planetofthevapes.co.uk. By posting this review I agree to abide by the terms and conditions set out by the Planet of the Vapes website."
Then I must make sure I've done this bit:
Then I've got to check these conditions are met:
Fuck knows how I'm going to manage the last bit. I'm going to have to be inventive.
I need to post this at the beginning:
"This is a personal review of a vendor/retailer that I have conducted a business transaction with. The following information reflects a true representation of the transaction between myself and the company identified. The opinions expressed, represent my own and not those ofthis website, planetofthevapes.co.uk. By posting this review I agree to abide by the terms and conditions set out by the Planet of the Vapes website."
Then I must make sure I've done this bit:
- The vendor must be contacted and made aware of any issue you may be experiencing, via email, telephone, or in writing. Please make note of dates, times and form of contact.
- The vendor must be given a reasonable amount of time to address your issues and respond accordingly. This should be detailed somewhere on their website in regards to their Returns policies.
- If, within that reasonable amount of time, they have not addressed the problem by issuing a refund, replacement or another suitable arrangement, you may post a review. Because a company's resolution times may differ, POTV requests that you wait 7 business days from the time you notified the company of your issue, before posting your review to the forum.
- All reviews must state the name of the vendor/seller/mod maker that the review is about in the thread title.
Then I've got to check these conditions are met:
- At no time will you be allowed to copy and paste emails or private messages between yourself and the company on the forum.
- Communications between yourself and the company are for all purposes, considered confidential.
- Negative reviews may not contain slanderous or libellous claims of any nature.
- Defamatory reviews will be automatically deleted without explanation.
- Reviews must be written in a professional manner.
- Swearing and name calling will not be permitted.
Fuck knows how I'm going to manage the last bit. I'm going to have to be inventive.
