workshyfop
Achiever
- Joined
- Mar 21, 2015
- Messages
- 1,608
@gearbest.com , i am going round in circles, please help. will be putting in paypal claim tomorrow if this is still not resolved.
will absolutely never buy from you again and hope others see this thread and think twice about buying from China as well.
its always the same whenever i have had faulty items from you, its like you purposely try to be as difficult as possible to get the issue resolved. perhaps you hope people will just give up and not try and get the issue resolved.
why are your staff so incompetent when it comes to resolving an issue...
i am sick of repeating myself, telling them the same things over and over and over...keep getting replies telling me to do things i have already informed you of in great detail.
not sure what else i can do, i have wasted over an hour of my time trying to inform you clearly, concisely and accurately of the fault i have.
and then you send me separate responses asking me for information i have already given....
ticket number T17040303592, emailed video ID E17040301498. order ref: W1703241506115602
i have informed you of the order number, sku number, barcode number on outer packaging....
put in fresh charged batteries, checked on a calibrated Fluke multimeter, all 4 are 4.2V.
press power button 5 times....
ijoy maxo quad DEAD...
try other sets of batteries, all checked at 4.2V...
still DEAD.
all definitely in the correct way round.
tried it in dual or quad battery config as well.
inform you of all this, email video to you as well.. video shows batteries in the correct way and me repeatedly pressing the power button. just as it says in the instructions.
reply from video email ticket, despite me stating on there that it is to do with the ticket number from the fault ticket, you reply telling me the batteries need charging!!!!
the batteries, that are 4.2V, need charging!!!!!
if the person replying to the email had had the sense to look at the information for the fault ticket, they would have seen the batteries were fully charged...
not sure what else to do, perhaps posting this here will get some sense from someone...
although i doubt it going on past experiences!! should have learnt in the past and stopped buying from you, this is absolutely the end though.
no more buying from Gearbest for me, you have succeeded in losing a good customer who has spent an awful lot of money with you.
will absolutely never buy from you again and hope others see this thread and think twice about buying from China as well.
its always the same whenever i have had faulty items from you, its like you purposely try to be as difficult as possible to get the issue resolved. perhaps you hope people will just give up and not try and get the issue resolved.
why are your staff so incompetent when it comes to resolving an issue...
i am sick of repeating myself, telling them the same things over and over and over...keep getting replies telling me to do things i have already informed you of in great detail.
not sure what else i can do, i have wasted over an hour of my time trying to inform you clearly, concisely and accurately of the fault i have.
and then you send me separate responses asking me for information i have already given....
ticket number T17040303592, emailed video ID E17040301498. order ref: W1703241506115602
i have informed you of the order number, sku number, barcode number on outer packaging....
put in fresh charged batteries, checked on a calibrated Fluke multimeter, all 4 are 4.2V.
press power button 5 times....
ijoy maxo quad DEAD...
try other sets of batteries, all checked at 4.2V...
still DEAD.
all definitely in the correct way round.
tried it in dual or quad battery config as well.
inform you of all this, email video to you as well.. video shows batteries in the correct way and me repeatedly pressing the power button. just as it says in the instructions.
reply from video email ticket, despite me stating on there that it is to do with the ticket number from the fault ticket, you reply telling me the batteries need charging!!!!
the batteries, that are 4.2V, need charging!!!!!
if the person replying to the email had had the sense to look at the information for the fault ticket, they would have seen the batteries were fully charged...
not sure what else to do, perhaps posting this here will get some sense from someone...
although i doubt it going on past experiences!! should have learnt in the past and stopped buying from you, this is absolutely the end though.
no more buying from Gearbest for me, you have succeeded in losing a good customer who has spent an awful lot of money with you.
. Otherwise, I would literally still be arguing with their support system now. At one point I was told I may have to wait up to 180 days despite having and paying for FULL INSURANCE for loss or damage of a package. Thankfully, the GB rep here got things moving very quickly as I was at a complete dead end with their support system and completely stuck!!
