gearbest.com
Achiever
- Joined
- Jan 27, 2015
- Messages
- 1,189
Dear friends,
The purpose of this thread is to provide a platform where our customers can ask questions or post comments on your Gearbest orders and any question about Gearbest. When you post a comment, please provide order number for easy reference.
Where can we deliver the package to?
We can ship to most countries in the world.
Click the button on the website of each product then you can see if this product can be delivered to that destination country.
What shipping methods are offered, and what are the respective shipping times?
We have 4 different shipping methods: unregistered, registered, priority line and expedited shipping.
In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and China Warehouses).
What is the shipping cost?
The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.
Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.
About customs tax
Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
Check the full annoucement:http://www.gearbest.com/about/shipping-methods.html
Tracking: when an order can't be tracked, please try these sites. The tracking option on the Gearbest website doesn't always provide up to date information.
you can track your parcel mostly on the site:http://www.17track.net/zh-cn/ or http://www.sky56.cn/ like DHL,EST,OWE,and AIR MAIL Registered
About Advisory or Order Problem
1)If you want us to help you check your package,pls feel free to PM us with your order number.
2)If your package have problem,pls follow these steps to ask help.
Step 1 : Open a TK with your order number,problem description,clear pictrue(beter to show the product LOGO) and so on to Gearbest Customer Service Department.
Step 2 : Pls PM us with your order number and TK number.(PS:we belong to Marketing Department,can not help you solve some problems directly,but we will try our best to help you make a communication with our Customer Service Department)
Please stay polite, users that start harassing other members, or constantly try to start off topic discussions, will be reported to the moderators.
Hope it will be helpful to you.
Notice: Our new system is online now , you can see when your goods will be shipped out now, and it depends on our real-time stocks.
The purpose of this thread is to provide a platform where our customers can ask questions or post comments on your Gearbest orders and any question about Gearbest. When you post a comment, please provide order number for easy reference.
Where can we deliver the package to?
We can ship to most countries in the world.
Click the button on the website of each product then you can see if this product can be delivered to that destination country.
What shipping methods are offered, and what are the respective shipping times?
We have 4 different shipping methods: unregistered, registered, priority line and expedited shipping.
In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and China Warehouses).
What is the shipping cost?
The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.
Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.
About customs tax
Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
Check the full annoucement:http://www.gearbest.com/about/shipping-methods.html
Tracking: when an order can't be tracked, please try these sites. The tracking option on the Gearbest website doesn't always provide up to date information.
you can track your parcel mostly on the site:http://www.17track.net/zh-cn/ or http://www.sky56.cn/ like DHL,EST,OWE,and AIR MAIL Registered
About Advisory or Order Problem
1)If you want us to help you check your package,pls feel free to PM us with your order number.
2)If your package have problem,pls follow these steps to ask help.
Step 1 : Open a TK with your order number,problem description,clear pictrue(beter to show the product LOGO) and so on to Gearbest Customer Service Department.
Step 2 : Pls PM us with your order number and TK number.(PS:we belong to Marketing Department,can not help you solve some problems directly,but we will try our best to help you make a communication with our Customer Service Department)
Please stay polite, users that start harassing other members, or constantly try to start off topic discussions, will be reported to the moderators.
Hope it will be helpful to you.
Notice: Our new system is online now , you can see when your goods will be shipped out now, and it depends on our real-time stocks.
Last edited:
