garypersonaltrainer
Postman
- Joined
- Apr 5, 2013
- Messages
- 75
Hi Folks,
It has been a long time since I was on the forum having joined on 5/4/13 so I guess by now that you could call me an experienced vaper.
I exclusively use a pair of cuboid 150w mods with aspire cllieto tanks @ 0.4 ohms running at 46 watts. Earlier this year the wife had asked for a new mod with a bigger battery life so I bought her a Eleaf istick power which she has been delighted with using her nautilus mini on ,so much so that our neighbour wanted one as well so I got one for her and she uses her Kanger subtank on it and is chuffed to bits.
As one of my cuboids is starting to look a bit worn(but works perfectly) I decided to borrow the wife's Istick power for a couple of hours and run my cleito on it and was suitably impressed so much so that yesterday I ordered the bronze Istick power from Eleaf uk and they were their usual efficient selves and it arrived this morning. I put it on charge for a while although it was almost fully charged out of the box ,cleaned the threads on the 510 and proceeded to screw on my cleito ( only 1 week old this one) ....no reading on the resistance , wouldn't fire.... took off, recleaned the threads and checked the spring loaded 510 ,everything seemed fine, tried the wife's nautilus mini didn't work the first time but removed and retried and it read the resistance and worked fine, so I tried again with the cleito and watched the screen closely, nothing until it was 1ish turns from being fully tight (1/8" gap ) then it woke up and correctly read 0.4 and would fire but when I tightened the last turn to complete the fitment off it went again ,no reading, no fire. I tried a different cleito with the same results , I took both cleitos and tried them on my wife's Istick power and they worked just fine fully screwed down ,I even went and dug out my old Kanger subox mini which I haven't used for nearly 2 years and both tanks worked just perfectly .So after another thorough clean of the threads etc I gave it one more go with the same results. Time for a call to Eleaf........
This is where the fun starts and why Iam posting this thread....
Spoke to a lady in customer services and explained the above,The immediate response was "Iam sorry but it is now used and their is nothing we can do" REALLY? I tried to explain that I had only scewed on my tank and it wouldn't fire so how can it be used? She then said she would consult her manager.....A few mins later she returns to say that her manager had said that Aspire have longer threads than others on their tanks and that's why it wouldn't work and get this.....we only recommend that you use Eleaf tanks on Eleaf mods!!!!!I asked her to point out to me where on their website that it said that which of course she couldn't and I went on to add that my wife's nautilus min and k1 glassomiser works fine and indeed my clietos work just fine on both the previously bought Istick powers! Off she went to the manager again.....I asked to speak to the manager but no joy! .....She came back again and stuck to the same line....its now used and it is not suitable for aspire tanks because of the longer threads......I tried in vain to explain the whole purpose of the spring loaded 510 which was invented to stop the problem of long/short threads.... I then said that I would have to open up a Pay Pal dispute etc and off she goes again.....Right I can now have a refund(when I return it at my expense) as a one off but I should be aware for future reference that only eleaf tanks are recommended to work with Eleaf mods!!!!!! Unbelievable .....
Iam so angry at this sort of behaviour as luckily for me Iam an experienced vaper and know about spring loaded 510 etc but to a newbie to vaping they could have ended up with 40 quids worth of total junk. I just cant believe this is from Eleaf uk themselves ,not some dodgy market trader!!!
Luckily for me the wife is going to use the new one and Iam having hers as her Nautilus mini works fine and it saves me the hassle and expense of sending it all back.
Sorry for the long rant folks I just think that this should be put out there!
Happy vaping.
It has been a long time since I was on the forum having joined on 5/4/13 so I guess by now that you could call me an experienced vaper.
I exclusively use a pair of cuboid 150w mods with aspire cllieto tanks @ 0.4 ohms running at 46 watts. Earlier this year the wife had asked for a new mod with a bigger battery life so I bought her a Eleaf istick power which she has been delighted with using her nautilus mini on ,so much so that our neighbour wanted one as well so I got one for her and she uses her Kanger subtank on it and is chuffed to bits.
As one of my cuboids is starting to look a bit worn(but works perfectly) I decided to borrow the wife's Istick power for a couple of hours and run my cleito on it and was suitably impressed so much so that yesterday I ordered the bronze Istick power from Eleaf uk and they were their usual efficient selves and it arrived this morning. I put it on charge for a while although it was almost fully charged out of the box ,cleaned the threads on the 510 and proceeded to screw on my cleito ( only 1 week old this one) ....no reading on the resistance , wouldn't fire.... took off, recleaned the threads and checked the spring loaded 510 ,everything seemed fine, tried the wife's nautilus mini didn't work the first time but removed and retried and it read the resistance and worked fine, so I tried again with the cleito and watched the screen closely, nothing until it was 1ish turns from being fully tight (1/8" gap ) then it woke up and correctly read 0.4 and would fire but when I tightened the last turn to complete the fitment off it went again ,no reading, no fire. I tried a different cleito with the same results , I took both cleitos and tried them on my wife's Istick power and they worked just fine fully screwed down ,I even went and dug out my old Kanger subox mini which I haven't used for nearly 2 years and both tanks worked just perfectly .So after another thorough clean of the threads etc I gave it one more go with the same results. Time for a call to Eleaf........
This is where the fun starts and why Iam posting this thread....
Spoke to a lady in customer services and explained the above,The immediate response was "Iam sorry but it is now used and their is nothing we can do" REALLY? I tried to explain that I had only scewed on my tank and it wouldn't fire so how can it be used? She then said she would consult her manager.....A few mins later she returns to say that her manager had said that Aspire have longer threads than others on their tanks and that's why it wouldn't work and get this.....we only recommend that you use Eleaf tanks on Eleaf mods!!!!!I asked her to point out to me where on their website that it said that which of course she couldn't and I went on to add that my wife's nautilus min and k1 glassomiser works fine and indeed my clietos work just fine on both the previously bought Istick powers! Off she went to the manager again.....I asked to speak to the manager but no joy! .....She came back again and stuck to the same line....its now used and it is not suitable for aspire tanks because of the longer threads......I tried in vain to explain the whole purpose of the spring loaded 510 which was invented to stop the problem of long/short threads.... I then said that I would have to open up a Pay Pal dispute etc and off she goes again.....Right I can now have a refund(when I return it at my expense) as a one off but I should be aware for future reference that only eleaf tanks are recommended to work with Eleaf mods!!!!!! Unbelievable .....
Iam so angry at this sort of behaviour as luckily for me Iam an experienced vaper and know about spring loaded 510 etc but to a newbie to vaping they could have ended up with 40 quids worth of total junk. I just cant believe this is from Eleaf uk themselves ,not some dodgy market trader!!!
Luckily for me the wife is going to use the new one and Iam having hers as her Nautilus mini works fine and it saves me the hassle and expense of sending it all back.
Sorry for the long rant folks I just think that this should be put out there!
Happy vaping.
