Toastie
Achiever
- Joined
- Apr 2, 2019
- Messages
- 1,379
Still no reply to my email regarding the deck screws, wondering if maybe it is being diverted to their spam folder... Sadly, I've now rounded one deck screw, my own fault completely. Another two are crooked and ready for the heads to snap off.
If I try to mount the coil like most of the reviewers do, without wrapping it around the screw at all, the wire is not secure even when the deck screw is all the way down. Wiggling the legs to snap the excess leads, moves the coil around. Wrapping the lead around the screws only works about 25% of the time, as the wire still likes to slip out from underneath the head and get trapped to one side, but not enough to hold the coil firm.
So it is now at the point where I need to either know the screw dimensions ASAP so I can order better quality non-hex ones, or it's refund/replacement.
I know Naturevape is highly rated for customer service so I'm giving them the benefit of doubt that they probably just have not received my email somehow. If Mark is a member, it'd be much appreciated if someone is able to tag him in this post.
Let's just say I'm not very amused at this point, as my favourite tank is about to become unusable after less than a week.
If I try to mount the coil like most of the reviewers do, without wrapping it around the screw at all, the wire is not secure even when the deck screw is all the way down. Wiggling the legs to snap the excess leads, moves the coil around. Wrapping the lead around the screws only works about 25% of the time, as the wire still likes to slip out from underneath the head and get trapped to one side, but not enough to hold the coil firm.
So it is now at the point where I need to either know the screw dimensions ASAP so I can order better quality non-hex ones, or it's refund/replacement.
I know Naturevape is highly rated for customer service so I'm giving them the benefit of doubt that they probably just have not received my email somehow. If Mark is a member, it'd be much appreciated if someone is able to tag him in this post.
Let's just say I'm not very amused at this point, as my favourite tank is about to become unusable after less than a week.