simonsays
Achiever
- Joined
- Jun 20, 2013
- Messages
- 1,914
All thoughts and scribbles my own and no one else's.
I'd been hankering after a nemesis clone for a while and finally caved in and ordered one from Matt at M-vapes. It arrived promptly and was great but for one niggling issue when used in 18350 mode.
Emailed Matt ( matt-lmr ) to describe the issue and had a reply back less than ten minutes later offering to send a complete replacement out along with an envelope to return the original nemesis.
Since I was expecting to have to send it back 'under my own steam', have it looked at and then wait for a replacement. .... This came as a complete surprise (and a nice one at that)
Good customer service is a rare and prescious thing.
So, M-vapes.... Matt. Well done, hope your business continues to grow
I'd been hankering after a nemesis clone for a while and finally caved in and ordered one from Matt at M-vapes. It arrived promptly and was great but for one niggling issue when used in 18350 mode.
Emailed Matt ( matt-lmr ) to describe the issue and had a reply back less than ten minutes later offering to send a complete replacement out along with an envelope to return the original nemesis.
Since I was expecting to have to send it back 'under my own steam', have it looked at and then wait for a replacement. .... This came as a complete surprise (and a nice one at that)
Good customer service is a rare and prescious thing.
So, M-vapes.... Matt. Well done, hope your business continues to grow
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