myepack slow customer service?

[rootbag]

Hi,
So I had an 18650 efest battery explode on me, plugged into a nitecore intellicharger, both supplied by my epack. I've waited 2 days for them to reply to my support ticket but haven't heard a peep so far - how long should I wait before kicking up a fuss? what is others experience with RMA for myepack? Was hoping to send these defective items back before going on holiday!

 

[Danny K]

Sometimes it takes longer than a couple of days mate especially if they're busy.

I'm sure they will reply in due time



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[rootbag]

yeah I can understand during busy times, but this is the second time I've had to contact them for support - last time they didn't respond at all

 

[rootbag]

Out of interest Danny, what do you consider due time?

 

[Major Hazzard]

I think they are a victim of their own success.. their prices are so keen I suspect they have limited time to deal with after sales sadly

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[Duffloop]

an exploding battery should take priority, never mind packing stuff up, unless they wanna lose all their battery sales

 

[Geordie Rob]

at the bottom of the contact page.
0208 854 9644

 

[sparkyjuice]

Answered phone call from me after emails failed swift action thereafter


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[nikki from mars]

sparkyjuice I think just wading through emails doesn't always have the same priority as a phone call these days. .. as quite often there are too many to get through. For a vendor in this country, calling and speaking to them is always best.

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[nikki from mars]

Sorry meant to tag op... blonde moment. .. rootbag

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