Mark
Legend
- Joined
- Jul 18, 2012
- Messages
- 13,961
I've been Vaping for over two years and have used most vendors. I can honestly say I've had no issues with any of them. I'm not a natural complainer and often put down bad purchases to experience and not the fault of the vendor. I have over the years occasionally bought a duff item, something I didn't order or not received something I did order etc etc and without exception the problem has been sorted quickly and unequivocally.
I have had two 'issues' with two recent orders. One is ongoing which I won't mention here. The other was with Safercigs.
Long story short I decided to restock my Bauway 306 supply and so ordered my usual 5 pack throwing in an extra 306 drip tip. I find these are perfect for trying out new juices before filling up one of my various juice tank style devices.
Unfortunately I only received a single 306 plus the drip tip. I checked the invoice attached in case I'd clicked the wrong thing as that wouldn't be the first time. That was correct. 5 pack was ordered. Hmmm
So, fired up the iPad and emailed Safercigs before heading to the bathroom for a shower. The phone rang within 5 mins. I missed the call. A text arrived apologising for the mix up and said the other 306s would be sent ASAP.
i decided out of courtesy to ring them back. I got an answer phone. So I left a message saying something along the lines of thanks for the call and these things happen. No sooner had I finished when I got another call from Safercigs. The lady was apologising again for their error and promising they'd put it right. Again I said not to worry but thanks for the call.
Now, Safercigs has always agreed to send my stuff first class post for supplies. This is because Im often not home when postie calls. I don't drive and the local depot is impractical to bus to and so I have to redirect to my local PO which costs me £1.50 a pop to collect. Not all vendors will do this and I wouldn't expect it for expensive items. It has worked well and Safercigs knows I'm not someone who will claim to have not received something I have etc.
This particular order was sent by recorded post which arrived midweek and I had to collect on Saturday. I wasn't particularly put out by this but I wondered why.
Anyway, to finish the story I then got a personal email from Darren Burns (Daz) again apologising for the error, he would sort it for me and ensure future orders were sent ordinary post as in the past.
I consider this level of customer service to be top drawer. Thanks Daz and all the team at Safercigs.
I have had two 'issues' with two recent orders. One is ongoing which I won't mention here. The other was with Safercigs.
Long story short I decided to restock my Bauway 306 supply and so ordered my usual 5 pack throwing in an extra 306 drip tip. I find these are perfect for trying out new juices before filling up one of my various juice tank style devices.
Unfortunately I only received a single 306 plus the drip tip. I checked the invoice attached in case I'd clicked the wrong thing as that wouldn't be the first time. That was correct. 5 pack was ordered. Hmmm
So, fired up the iPad and emailed Safercigs before heading to the bathroom for a shower. The phone rang within 5 mins. I missed the call. A text arrived apologising for the mix up and said the other 306s would be sent ASAP.
i decided out of courtesy to ring them back. I got an answer phone. So I left a message saying something along the lines of thanks for the call and these things happen. No sooner had I finished when I got another call from Safercigs. The lady was apologising again for their error and promising they'd put it right. Again I said not to worry but thanks for the call.
Now, Safercigs has always agreed to send my stuff first class post for supplies. This is because Im often not home when postie calls. I don't drive and the local depot is impractical to bus to and so I have to redirect to my local PO which costs me £1.50 a pop to collect. Not all vendors will do this and I wouldn't expect it for expensive items. It has worked well and Safercigs knows I'm not someone who will claim to have not received something I have etc.
This particular order was sent by recorded post which arrived midweek and I had to collect on Saturday. I wasn't particularly put out by this but I wondered why.
Anyway, to finish the story I then got a personal email from Darren Burns (Daz) again apologising for the error, he would sort it for me and ensure future orders were sent ordinary post as in the past.
I consider this level of customer service to be top drawer. Thanks Daz and all the team at Safercigs.
