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Emporium Vapour shop - Edinburgh

Hi Darren,

Thanks for your comments, it is always good to have feedback.

We produce a huge amount of custom mixes on the spot. We also develop new flavours constantly and customers "tweek" these along with us by trying them and telling us what they think.

So new liquids may come in small batches such as 2 you have mentioned; Smooth Blue and Citrus Mash. Cola however is a standard flavour that is batch mixed but can be strengthened or made weaker in terms of flavour to order.

We also have to contend with concentrate manufacturers sometimes altering the concentrate flavours, which may only be a slight alteration, but can be very noticeable to some customers who regularly use the liquid, and we work with the customer to replicate the original flavour.

With all of our liquids, we offer each and every customer the option to return and have the flavour adjusted to suit their' personal preference. If sufficient customers ask for this type of adjustment on any given flavours we will then change that flavour permanently. One thing we have to get much better at is notifying customers when we have done this.

One other factor that we can never anticipate is also the run on a certain flavour. We may make our regular batches for each location and unfortunately for customers, run out within a day or even a few hours due to word of mouth and that one person in the queue mentions it to other customers waiting to be served. This may then lead to all of the pre prepared bottles being sold and all of the batch liquid carried also being used up. With the concentrates being available at each venue, staff will replicate the flavour and tell the customer what they are doing. Inevitably, in these situations, inconsistencies will arise. Again perhaps a learning curve for us, would be that simply advising a customer that we have to make the flavour up for them, is not sufficient information, and that we need to explain more fully, the process.

So perhaps a long explanation to get to the reason why at some times you will see our staff using concentrates without syringes. We do get through several hundred syringes per month however if a batch of flavour concentrate is slightly different that is something we have to re-calculate on an ongoing basis and not stick to the original recipie. If a staff member is replicating a standard flavour for an individual bottle, they know the ratio of each ingredient and are able to do this "by eye".

If a customer asks for one of the components to be strengthened then once again this is done "by eye" because our staff have learned what each individual concentrate strength is and how it balances with other concentrates that it is put together with.

This process may at times, particularly when a venue is very busy, lead to slight alterations in flavour. We would hate, and so would the vast majority of our customers, to have flavours they like, to be so standardised that they could not ask for any tweeks.

I believe we may be the only B&M facility that allows our customers to request any of our flavours, or indeed any flavour combination from our concentrates available, to suit their personal preference, and while they wait.

I do apologise however that you find this process leaves you with an unsatisfactory flavour. Again we have always offered full replacements to our customers if they are not satisfied.
 
I was recommended by a friend to try the Emporium vapour shop (Edinburgh) as I planned on giving up smoking for quite some time now but never got round to it,the staff were sound as a pound and very helpful they let me try out a few samples before i took the plunge into buying the e-cig and that was over a week ago not had a drag since LOL and don't even miss it to be perfectly honest.
 
Went in today, first time for me, excellent customer service - tried a few liquids - bought a few things - i will be back!
 
Made a wee visit to the guys at Emporium vapour at the weekend, stocked up on juice and also took my buddy with me and got him set up on a starter kit. Exceptional service as always from the guys in the shop

Sean
 
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