Raguri
Nutter!
- Joined
- Mar 2, 2013
- Messages
- 8,106
Maybe.
I've been in contact with them for a while now since my competition win, and have already promised myself I will be buying a few more things from them in the not too distant future. But this review isn't really about their product range (Mainly genuine items from China such as YOUDE, Yihi, Sigelei that are always delayed getting onto fasttech) which is growing when new stuff is released (Such as the recent goliath addition)
But this review is more about their customer service, which is in fact better than most vendors I've used in the UK.
Even though what I received from them was a competition win, I was informed that if there were any issues with it, to send a message to them and they would sort it as soon as possible, they kept me up to date when shipping, and also asked if it had arrived.
Now, I cannot say this will be the same for all of you, but that actually put a smile on my face.
Sure, it's a business, it's about money.
But, it didn't seem forced or fake. It seemed genuine. When the language barrier was a little bit difficult, there was a bit of a "Crossed wires moment" when the Gearbest employee believed I had not received the item, when I had, and instantly sent through all the tracking details they had managed to get hold of! Which was actually in more detail than I could get..
So, What I'm trying to say is this. They actually care about the customer and are willing to help with any questions you have. I've sent countless emails off to fasttech and had sod all response.
So maaaaybe, we will see them rise up and be the new fasttech? I hope so.
Anyone who can get an item from china to the UK in under a week without using DHL is good in my books!
I've been in contact with them for a while now since my competition win, and have already promised myself I will be buying a few more things from them in the not too distant future. But this review isn't really about their product range (Mainly genuine items from China such as YOUDE, Yihi, Sigelei that are always delayed getting onto fasttech) which is growing when new stuff is released (Such as the recent goliath addition)
But this review is more about their customer service, which is in fact better than most vendors I've used in the UK.
Even though what I received from them was a competition win, I was informed that if there were any issues with it, to send a message to them and they would sort it as soon as possible, they kept me up to date when shipping, and also asked if it had arrived.
Now, I cannot say this will be the same for all of you, but that actually put a smile on my face.
Sure, it's a business, it's about money.
But, it didn't seem forced or fake. It seemed genuine. When the language barrier was a little bit difficult, there was a bit of a "Crossed wires moment" when the Gearbest employee believed I had not received the item, when I had, and instantly sent through all the tracking details they had managed to get hold of! Which was actually in more detail than I could get..
So, What I'm trying to say is this. They actually care about the customer and are willing to help with any questions you have. I've sent countless emails off to fasttech and had sod all response.
So maaaaybe, we will see them rise up and be the new fasttech? I hope so.
Anyone who can get an item from china to the UK in under a week without using DHL is good in my books!
