Order #100037417

[nikki from mars]

Tubbyengineer yes I know... is just unfortunate that they hadn't responded as they should have before now. .. bank holiday weekend etc. .. maybe allow more time as they could be away? Ah well

Sent from my GT-I9505 using Planet of the Vapes mobile app

 

[leisureliquids]

!

Sorry for posting in this section but all other forms of communication have failed. I placed this order on 14/8/14 and have still recieved nothing. I am pretty desperate for it as my other tank had broke. The order was for an Aspire Nautilus and 2 BVC coils.
I have attempted to email, message through website, post on Facebook wall, PM on Facebook and PM on here and still not received a single response. I am unable to ring as I have lost my voice due to illness. I understand that you may have been busy etc but I'm sure you will have seen at least one of my messages. It's been nearly 2 weeks since I placed my order now.

Just to let you know, for personal reasons Ash who runs Myepack has not been in the office over the last week and I don't know why your emails and messages have not been responded to. However, I do know that he wont be happy that they haven't been responded to! I sure this will be rectified in the next day or two on his return.

In the meantime, if the mail has not been delivered, it may be advisable to check your local sorting office by giving them a ring to see if they are holding it for any reason.

 

[Tubbyengineer]

Ah, there we go, a reasonable explanation, Thanks leisureliquids

 

[Audiopsyence]

Just to let you know, for personal reasons Ash who runs Myepack has not been in the office over the last week and I don't know why your emails and messages have not been responded to. However, I do know that he wont be happy that they haven't been responded to! I sure this will be rectified in the next day or two on his return.

In the meantime, if the mail has not been delivered, it may be advisable to check your local sorting office by giving them a ring to see if they are holding it for any reason.

FWIW @myepack are well recommended by many, I'm sure there's a good reason for the lack of response and they'll be on it soon

Case rests m'lord.

(Wrote out and deleted half a dozen replies as they all sounded disgustingly sycophantic)

 

[myepack]

Sorry for posting in this section but all other forms of communication have failed. I placed this order on 14/8/14 and have still recieved nothing. I am pretty desperate for it as my other tank had broke. The order was for an Aspire Nautilus and 2 BVC coils.
I have attempted to email, message through website, post on Facebook wall, PM on Facebook and PM on here and still not received a single response. I am unable to ring as I have lost my voice due to illness. I understand that you may have been busy etc but I'm sure you will have seen at least one of my messages. It's been nearly 2 weeks since I placed my order now.

Hi Jonathan,

Sorry I have been away with the family on holiday and have just returned
i have sent you a PM

 

[Jonathan]

In my case presently I would be questioning what was happening with the Royal Fail. .. as we have been having lots of probs with them... probably not alone in this... lack of response from the vendor though is frustrating. .. can see that you have been unable to call... but probably that is most reliable way to get things addressed quickly. .. negative publicity may not be helpful to the vendor. .. but have you tried other channels before placing this on a forum. .. cause negative publicity here doesn't help the forum. .. yes what has happened to you may be unacceptable but there are forum rules re negative publicity of vendors for good reasons. .. ie getting sued etc.... but in terms of taking things up with royal mail then you actually have to allow a bit longer before you can do so even for tracked parcels if not sent garuanteed delivery. .. so please bear this in mind. ..

Sent from my GT-I9505 using Planet of the Vapes mobile app

I wasn't trying to be negative towards the vendor at all, I just found the forum my last hope of making contact and luckily it has worked. I would never try to jeopardise someone's business. I have used myepack many times before and would still recommend them to anyone.