Sh*tty attitude from a vendor

[conanthewarrior]

Open case with Paypal.
I have 2 things I always do, regardless of £s value
Good service I contact on social media or email and thank them and tell them I appreciate the great service.

Bad service I tell them and if I'm owed I claim it, no matter how small they amount on principle

That is a good point, and many people forget about it now, that is giving a company feedback, wether good or bad online.

We have all come to expect good service from vendors, which we should, but it is always worth giving them a quick thank you for this, and passing this on to friends who may buy from them in the future.

The same goes for a bad service. Sometimes even good companies mess up, and if you don't tell them, they may not be aware. A good company would welcome all feedback from their customers, even if it isn't good. Once they know of any issues, they can stop this from happening in the future.
A bad company on the other hand will either ignore what you say, be rude, or simply not care.

Shops (not vaping, all shops) used to get known for their customer service at their B&M places. Good shops would spread through word of mouth, and have customers thank them personally, while bad shops would be avoided and also be told by customers of their poor service.

Just because we now mainly order things online I don't think this should change- a good place deserves praise from customers, while a bad one the opposite.

 

[knitsabit]

There used to be an old saying in retail: a Happy customer might tell a friend about their experience, an Unhappy customer will tell ten!

 

[tanglewood]

I do this often and this is a first for me. Does not matter what you order, the postage price is the postage price.

 

[VapoMalfoy]

@Jabz

Any luck with this? Think problems are starting with them for me.

Made 3 separate orders, got 3 emails saying dispatched, 2 turned up. No usual text from DPD for the 3rd which was ordered a few days later.

Rung up said he'll look into it and send it today if need be,haven't heard back and this was Thursday...will wait a few days to see if he sent it today if not

 

[Jabz]

@Jabz

Any luck with this? Think problems are starting with them for me.

Made 3 separate orders, got 3 emails saying dispatched, 2 turned up. No usual text from DPD for the 3rd which was ordered a few days later.

Rung up said he'll look into it and send it today if need be,haven't heard back and this was Thursday...will wait a few days to see if he sent it today if not

They've not responded to the claim as they haven't got a response0I imagine. Im sure they'll just curl up in a corner and PayPal will do their thing in a few days!

 

[MrDJ]

jeez, i didnt know it was them you was on about @Jabz sorry to hear that.
only had 3 orders with them but all for me was fine. that was before all the sales madness though.

 

[VapoMalfoy]

They've not responded to the claim as they haven't got a response0I imagine. Im sure they'll just curl up in a corner and PayPal will do their thing in a few days!

Yeah you can't come back from that, it's just a hassle. Was for stuff I actually wanted pre-TPD sales started and the package I'm waiting for

 

[Jabz]

Yeah you can't come back from that, it's just a hassle. Was for stuff I actually wanted pre-TPD sales started and the package I'm waiting for

Yeah if they dont respond send a message via PayPal. Seems to get their attention!