This is the problem with the way Royal Mail are doing things now. If a postie makes a mistake and delivers something to the wrong house their system will show it's been delivered and everyone wants to deny responsibility.
If the item is trackable then you can find out whether Royal Mail ever handled it so as to establish that the item was actually posted.
Once you know it was actually sent, your contract is with the vendor and not Royal Mail. If you tell the vendor it hasn't arrived they have to replace it and it's up to them to claim compensation from Royal Mail.
You do need to bear in mind, it isn't the vendors fault if things get lost in the post so showing them a little politeness and patience goes a long way. They're only human afterall, and no one reacts well to people being rude and short tempered with them.
Here is what I've done when I've had this happen and I've always managed to get it sorted without a problem.
1) Check the Royal Mail system online to make sure the parcel was registered on their system.
2} Phone Royal Mail customer service, tell them what's happened to see if they can help and get a reference number for your enquiry.
3) Contact the vendor, explain to them your item hasn't arrived and give them the Royal Mail reference for your enquiry. Explain that you know they sent your item and that it isn't their fault for loosing it but as the item has got lost in the post, under consumer law your contract is with them and you need them to send a replacement.
With a bit of patience and politeness on your part you should be able to get it sorted and it's never failed me yet.
Hi thanks for the reply.
I did all as you said above but they never replied to me. Not once did I say that it was there fault and like you thought that what they would off done. But as I didn’t hear anything I called PayPal for a refund and like you said they said the same thing the sender did send it and they sent them the same thing I got that it was delivered. But I when to send them another message today but they have blocked me so did a review in which I got this reply
Reply from Washington Vapes
9 hours ago
REALLY MIKE
Stop with your lies. Yes, you cannot use us because you have been blocked from the website.
We have replied to your emails spoke to royal mail opened the case with them for the lost parcel.
They have confirmed that it has been delivered at the right place based on GPS location and cannot take it further.
then you put a PayPal claim where we have provided the evidence that it has been delivered.Outcome is given below
track and trace: KT707477195GB
Paypal decision/Outcome :
Dispute reason
Merchandise or service not received
Case status
Closed
Case resolution
Decided in your favour (Seller)
Adjudication reason
The seller provided valid tracking information.
They only replied to my 1st email
the issue I have is Royal Mail could put it anywhere and say it delivered there no way to prove they haven’t.