My 500ml Fairy Liquid Arrived but the 2 Shortfills that were supposed to be with it weren't in the Box. I have E-mailed them and waiting for a response.
Got a reply saying they only had 1 of the shortfills available and would i like to pick another or prefer a Refund. Surely if they didn't have something they could of rang me or e-mailed me telling me this. You don't wait to be contacted by the Customer before admitting you don't have something. I think if i hadn't said anything they wouldn't have said anything. I won't be using them again, i only ordered the Liquid to get free postage. I told them i wanted a refund.Sorry to hear that @LordOdin
I know it always feels disappointing when these mistakes happen but hopefully it'll get sorted very quickly. I had something similar a couple of months back with Ecigone and they were fantastic the way they responded and fixed the problem so hopefully it'll be the same for you.
Are they going to charge you postage?Got a reply saying they only had 1 of the shortfills available and would i like to pick another or prefer a Refund. Surely if they didn't have something they could of rang me or e-mailed me telling me this. You don't wait to be contacted by the Customer before admitting you don't have something. I think if i hadn't said anything they wouldn't have said anything. I won't be using them again, i only ordered the Liquid to get free postage. I told them i wanted a refund.
Are they going to charge you postage?
Got a reply saying they only had 1 of the shortfills available and would i like to pick another or prefer a Refund. Surely if they didn't have something they could of rang me or e-mailed me telling me this. You don't wait to be contacted by the Customer before admitting you don't have something. I think if i hadn't said anything they wouldn't have said anything. I won't be using them again, i only ordered the Liquid to get free postage. I told them i wanted a refund.
Yeah they are normally pretty good, i have used them a few times but once bitten twice shy.I must admit it did seem strange that a vape company was selling fairy liquid, if you know what I mean. I'd never heard of them before and it's not where I buy that stuff from but according to Trustpilot they have a good rating.