Here is a copy of the email.
Hotecig service <[email protected]>
10:23 (3 hours ago)
to me
Hello all value customer,
Sincerely apology for Halloween coupon. Because our new sales didn't know that some of our product are limited on the price and forbid to promote by using coupon as well. So they make a mistake on setting the
promotion. Meanwhile, the coupon activity was report to the supplier by our competitor and we got the warming from the
supplier that they will never supply the goods for us if we don't shot down the promotion immediately and sell the goods at
normal price.
We do really sorry for that our authentic goods will not available for your order unless you are willing to pay the
different money(we can offer a discount on the different money if you can keep the secret between us). It is also possible to
offer the discount or coupon if you want to change for our new arrival items and it is ok to refund and place a new order on our next
Thanks Giving Day promotion and Chrismas promotion. Looking forward to your kindly advise.
Thank you for your support on hotecig, always will alway have.
Best Regards
HOTECIG TEAM