I don't mean to derail this thread but this is Yodel......
@ZT
Hi -------- --------,
Thank you for contacting Yodel. Please find the details of your webchat conversation below.
Monika Naithani 12
00: Good morning, A. How are you doing today?
A 12
08: Hi
A 12
11: Please can you advise where my parcel is ? Was not delivered Thursday 9th so I changed to sat 11th delivery. Had confirmation email but no delivery attempted and tracking not changed?
Monika Naithani 12
32: I certainly understand that you wish to know the status of your parcel. Please allow me a few minutes to check the parcel information and assist you further.
Monika Naithani 12
04: Thank you for your patience.
Monika Naithani 12
39: I understand that you missed a delivery attempt on 09 Jun 22 18:59:00.
A 12
07: No delivery attempt was made on 9th - I was home and no one came
Monika Naithani 12
22: I appreciate your patience, I have gone through the parcel details. It looks like there may be an issue with your parcel and it hasn't been scanned correctly for a few days.
Monika Naithani 12
46: Could you please let me know the contents of the parcel so that a search can be completed?
Monika Naithani 12
49: Are we still connected?
A 12
15: It is a fly rug from Hope Valley Saddlery for my horse
Monika Naithani 12
57: Thank you for sharing the parcel content. Allow me a moment to raise the concern with the depot.
A 12
19: I need it delivered today
Monika Naithani 12
12: I've passed this over to the team at our delivery service centre and we'll get a manual search completed. You'll be able to keep track of the updated parcel's journey on our website in the next 48 hours. If you don't see any movement in the parcel's tracking post 48 working hours, then I would recommend you to contact your lender who will be able to advise you of the next steps.
Monika Naithani 12
22: Please accept my apologies for the inconvenience you are experiencing with this delivery, trust me this is not the experience we want our valued customers to have with us.
A 12:26
Sorry but 48 hours is not good enough - I need this urgently.
Monika Naithani 12:26:34: If the depot will be able to locate the parcel, you will be provided with 2 hours expected time frame on the parcel tracking page for your parcel's delivery as soon as the parcel will be out from the depot with the courier
A 12
10: I don't understand how you can lose a parcel that your driver had on Thursday !?
Monika Naithani 12
24: A, I applogize for the dealy.
Monika Naithani 12
31: delay*
Monika Naithani 12:31
And the parcel is still in the depot. Please track the parcel via the website.
Monika Naithani 12:31
I certainly understand how you feel. If I were in your position, I think I would feel just as you do.
A 12:32
OK- thanks. ... but this is absolutely appalling service from Yodel and I will be contacting the supplier
Kind regards,
Yodel
