Paypal won't refund FT order that did not arrive

[Midnight]

I placed an order with FT on 12th October. Waited and waited ...and waited. Put in a ticket for non receipt of order. FT say it anded in UK on 9th November. Still nothing. I start a paypal claim. Still nothing. I escalate paypal claim.
I have just received this email from paypal;

We have concluded our investigation into your Buyer Claim. We regret to
inform you that we were unable to resolve this case because the complaint
was incomplete, issued incorrectly or outside the bounds of coverage as
defined in our User Agreement. As a result, we have not taken any action at
this time. Please be assured that this case has been noted in the seller's
record for future reference.
-----------------------------------

WTF?

 

[clint]

You only have 45 days from the day of purchase to make a PayPal claim unfortunately.

 

[Midnight]

I made the claim within the 45 days.

 

[clint]

You didn't mention e cigarettes did you?

 

[Midnight]

Ermm, not sure.

 

[Phantom Diablo]

when you make a pp claim it shows the invoice from Ft which lists the products so youc ant hide it.. Come and Join me help make a nuke Midnight and we'll go bomb them together. ive had this same crap since october 3rd and though it says dispatched overseas on oct 21 thats where the paper trail ends and all ive got from FT is check with postman, check with post office, check with local customs.. its all stalling tactics and BS.
dunno about EU banning ecigs.. all they need to do is employ singapore post and FT and we'll all be fucked!

 

[Midnight]

Yep, they keep saying it landed in UK on 9th November. They've said that at least 3 times now so where is it?

I don't mind waiting for a FT order but when they say it's here and after 2 months won't refund me I get a little pissed off about it. I have no order and have lost my money.

 

[Phantom Diablo]

they'll be asking you to go to airport next and hunt for it around the hangars!.. mine didnt even get as far as landed.. just dispatched overseas then vanished somewhere in the bermuda triangle no doubt!

 

[Motorheaded]

Middy, raise it in the forum. The customer service improves ten-fold over the ticket system. Title it "geek, sufie, somebody help!"
Hope it gets resolved.

 

[Midnight]

I have never used the FT forums but I shall do that now. Thanks for the tip. Hope it gets me somewhere.