Vaporesso customer service.

[Jerri]

Why should you have to remove a post to get them to get something sorted, if they had replied in the first place you wouldn't of had to make a post, Vaporesso had gone further down in my estimation. Tell them to go feck themselves, politely ofc.

I did [emoji23][emoji23]

Thankfully it’s all sorted now. I contacted the Vaporesso agent @[mention]Ian (Dispergo) [/mention]gave me the details of and it’s now all sorted. Took all of five minutes.

 

[dovpo_uk]

@Jerri glad you got it sorted.

It might be worth asking them to delete the email shared. GDPR and all that.

 

[Miss Pepper]

I've removed the email photo from @Vaporesso post as it's again forum rules.

Glad you got sorted out.

 

[Jerri]

Just as a last update. Got my replacement gen kit this morning and the rep has thrown in another iTank in as an apology for the issues. Which is a lovely gesture.

So, in conclusion if you can get hold of a local rep then vaporesso CS is fantastic. If you can’t, then you’re banging your head against a brick wall!

 

[Astral]

That's great news @Jerri, I'm so happy that you've got it all sorted now sorted now, and finally have something you can enjoy after all the effort you've put in.

It ultimately sounds more like a communication/contact issue rather than a customer service issue though rather than a genuine uncaring one.

TBH given my own attempts to correspond with them in the past, I know it can be an ordeal.

Well done @Vaporesso, on doing finally doing the right thing, and welcome to the club of happy (I hope) Gen users, @Jerri. Please enjoy your stay, there are many of us.

 

[Jerri]

That's great news @Jerri, I'm so happy that you've got it all sorted now sorted now, and finally have something you can enjoy after all the effort you've put in.

It ultimately sounds more like a communication/contact issue rather than a customer service issue though rather than a genuine uncaring one.

TBH given my own attempts to correspond with them in the past, I know it can be an ordeal.

Well done @Vaporesso, on doing finally doing the right thing, and welcome to the club of happy (I hope) Gen users, @Jerri. Please enjoy your stay, there are many of us.

It was the contact [mention]Ian (Dispergo) [/mention] gave me in the UK that sorted it for me.

In all honesty I don’t believe it would be anywhere near sorted were I still having to deal with over seas. But that’s a moot point now as it is sorted.

I had the original gen and loved it. The gen 200 is just as lovely!