Wayne's Ecig Supplies

[David Turnbull]

well... the package finally arrived but... wrong order delivered

I ordered a Geekvape Zeus Dual RTA and he has sent a Geekvape Zeus X RTA

Honestly shouldnt have bothered ordering from him, not only has it took ages to come its wrong when it does

 

[BigCloud]

well... the package finally arrived but... wrong order delivered

I ordered a Geekvape Zeus Dual RTA and he has sent a Geekvape Zeus X RTA

Honestly shouldnt have bothered ordering from him, not only has it took ages to come its wrong when it does
View attachment 219003

gutted for you fella

 

[David Turnbull]

its annoying, obviously the Dual is quite an old tank now but its one I really like and when I found he was still selling them I jumped at the chance, I already have the Zeus X and tbh it doesnt come close to the Dual for me.
I'm sitting here thinking wether I can be arsed with the hassle of sending it back then having to wait again or do I just keep it and put it down to a learning experience.

 

[Cozy]

its annoying, obviously the Dual is quite an old tank now but its one I really like and when I found he was still selling them I jumped at the chance, I already have the Zeus X and tbh it doesnt come close to the Dual for me.
I'm sitting here thinking wether I can be arsed with the hassle of sending it back then having to wait again or do I just keep it and put it down to a learning experience.

Get in contact with them to tell them of the mistake, worst case you have to send back and wait for the dual, best case he may say keep the Zeus x and we will send you dual, or if he ain't got the dual anymore may just say keep it and will issue a refund, worth an email just to see what happens

 

[David Turnbull]

yup sent him an email and a fb message, although i dont hold out much hope of any replies as going by his ebay feedback and folk on here hes not the best at replying, will see what happens though

 

[Valliboy]

Hey, just wanted to add my recent experience here:

I placed two orders, four items and ~300 GBP in total and all of them were wrong (two in color, one in material, one rda in size).
Exactly one answer on my multiple mails, no reaction on IG messages.

Most frustrating thing is that even though he shipped all of them wrong and paypal judged the case in my favor, he doesn't acknowledge his mistake and now I'm the one who has to pay for the return label while it's completely on him.

So from my experience I'd highly recommend against him.

 

[zouzounaki]

Hey, just wanted to add my recent experience here:

I placed two orders, four items and ~300 GBP in total and all of them were wrong (two in color, one in material, one rda in size).
Exactly one answer on my multiple mails, no reaction on IG messages.

Most frustrating thing is that even though he shipped all of them wrong and paypal judged the case in my favor, he doesn't acknowledge his mistake and now I'm the one who has to pay for the return label while it's completely on him.

So from my experience I'd highly recommend against him.

paypal should give you a return label.

 

[Valliboy]

paypal should give you a return label.

Sadly they don't, they expect the buyer to pay for shipping too (not taking their "12 times a year refunded returns" program into account). Maybe that only applies to germany though.

But during this evening Waynes actually answered my mail and offered to refund the shipping cost after receiving the package, so I will update my post accordingly if that happens.

 

[Coolie27]

Hey, just wanted to add my recent experience here:

I placed two orders, four items and ~300 GBP in total and all of them were wrong (two in color, one in material, one rda in size).
Exactly one answer on my multiple mails, no reaction on IG messages.

Most frustrating thing is that even though he shipped all of them wrong and paypal judged the case in my favor, he doesn't acknowledge his mistake and now I'm the one who has to pay for the return label while it's completely on him.

So from my experience I'd highly recommend against him.

You can put in a claim for PayPal postage refund. I only found out when I asked the question of PayPal. You can claim for this a limited number of times per purchases.

 

[Valliboy]

Update:
Yes, I returned the products and got my money back via PayPal.
Yes, PayPal refunded the return cost, because
No, Waynes did not, despite promising to do so, compensate the return cost and
No, he didn't answer any of my mails regarding the promised refund.

So make of this experience what you will.