Health Cabin
Postman
- Joined
- Aug 5, 2012
- Messages
- 241
Dear guy,
We keep getting questions from your country why we do not use china airmail, so people can not shop at our site.
We are very sorry that healthcabin lets you down because we stop china airmail, so you have to choose the expensive shipping method or go shopping at some other shops.
Actually stop china airmail is the hardest decision in 2012 for healthcabin, because we lost many orders and customers because of the decision. But why we do not use china airmail?
The reason is that China airmail does not work well with us currently. China airmail hurted our customers and ourselves badly from Sep. When we saw many packages returned by customs, when we found many packages stuck at airport in china, when we found many packages not be tracked online, we felt very bad, because each delayed package likely means an unhappy customer. It is our fault to make customers unhappy, no matter it is about the product or about the shipping.
So we'd prefer losing orders to letting our customers disappointed. We insist that customers' satisfaction is the most important thing. We won't change our mind.
If we wanted only orders, we could just turn china airmail option on, we would get a lot of orders. We could send all china airmail orders out and try their luck. But we can not do that, because orders means they believe on Health Cabin.
We have been working on the problem. We always want to get airmail back. It is likely in 2013 when peak season is over.
We do appreciate your patience.
Health Cabin Team
We keep getting questions from your country why we do not use china airmail, so people can not shop at our site.
We are very sorry that healthcabin lets you down because we stop china airmail, so you have to choose the expensive shipping method or go shopping at some other shops.
Actually stop china airmail is the hardest decision in 2012 for healthcabin, because we lost many orders and customers because of the decision. But why we do not use china airmail?
The reason is that China airmail does not work well with us currently. China airmail hurted our customers and ourselves badly from Sep. When we saw many packages returned by customs, when we found many packages stuck at airport in china, when we found many packages not be tracked online, we felt very bad, because each delayed package likely means an unhappy customer. It is our fault to make customers unhappy, no matter it is about the product or about the shipping.
So we'd prefer losing orders to letting our customers disappointed. We insist that customers' satisfaction is the most important thing. We won't change our mind.
If we wanted only orders, we could just turn china airmail option on, we would get a lot of orders. We could send all china airmail orders out and try their luck. But we can not do that, because orders means they believe on Health Cabin.
We have been working on the problem. We always want to get airmail back. It is likely in 2013 when peak season is over.
We do appreciate your patience.
Health Cabin Team
