Wrong juice sent

[tobywonkanobi]

Hmmm, I'm following this thread too. I mainly mix my own juices, but still occasionally stick in an order with Kraken. It was one of the first places I ordered juice from, over 2yrs ago now. For me they have the best, yes the best juices of anywhere I have tried.

I genuinely hope that all this gets sorted out. I would like to defend Jim but don't follow him on social media or anything, so I will take other apes word regarding him seeming to be dodging the issues.

I have never had an issue with any order, but have heard of a couple of occasions where Kraken have been a little slow in resolving issues.

My fingers are firmly crossed.

@MrKraken [emoji51]

 

[knot]

Barring this post, in this forum it was October, March and April and all but one of those was sorted and the other wasn't updated so could have been sorted. That mixed with my own experiences of buying from him still leave me surprised at what presently appears to be a very cavalier attitude to his customers.

Totally agree on the principle issue now, always had him pegged for a good bloke and will be watching this thread to see how it pans out. I would hope there is a really good reason for this behaviour but considering the amount of different ways you've contacted him I'm really struggling to believe there could be one.

You are absolutely right, I should have said that. Some of those may have been resolved and the thread not updated. My mention of previous posts was to illustrate that from seemingly all very positive feedback and reviews, recently there have been problems. I am obviously not a lone blip on the radar. When a retailer starts getting issues like this, if they decide to remain in a position to take money, they should address problems before taking even more money (and therefore potentially more problems). It's irresponsible when a PLC does it and it's irresponsible when a sole trader does it.

He probably is a good bloke. You cannot argue with the fact that he has a lot of very good feedback and reviews and you yourself have had only positive experiences in your dealings with him. But I can only speak from my experience and selfishly, that's the only one that I am interested in right now.

I cannot see anywhere on his facebook page where i can leave a message, or private message him, apart from hijacking one of his posts about the EU rules.

There is no messaging facility on the Kraken FB page. It's been turned off. The posts you see in the image above were posted in his EU rules post, they went ahead and hijacked it. Which I have refrained from doing and that includes his other FB pages. I would rather he resolve this via this forum and within the vaping community (his customers) rather than embarrass him on a non-vaping related personal page.

Hmmm, I'm following this thread too. I mainly mix my own juices, but still occasionally stick in an order with Kraken. It was one of the first places I ordered juice from, over 2yrs ago now. For me they have the best, yes the best juices of anywhere I have tried.

I genuinely hope that all this gets sorted out. I would like to defend Jim but don't follow him on social media or anything, so I will take other apes word regarding him seeming to be dodging the issues.

I have never had an issue with any order, but have heard of a couple of occasions where Kraken have been a little slow in resolving issues

At this stage, it could be the nectar of the gods and I still would not put another penny his way. And I'm on Facebook but nothing else...everything I found was on the first page of Google and is accessible if you search for "Jim Maitland Mr.Kraken".

 

[bolter]

Aha! I have an email today to say its been shipped! I am grateful it is on its way! Thankyou @MrKraken

 

[knot]

Aha! I have an email today to say its been shipped! I am grateful it is on its way! Thankyou @MrKraken

Glad you got your issue sorted.

I've not heard anything.

He managed to sort out *another* customer service/delivery issue issue on UK Vapers (thread titled "Whats up with Kraken e liquids these days?", under General Vaping Discussion) on Friday. So he is aware there are problems. If you are aware that there are multiple issues that have arisen in the last few weeks (and months), would your priority not be checking your own dedicated vendor forum, you know, maybe every few days, in case there are maybe some more unhappy customers?

Seeing as he has just posted this just a few hours ago...



...I'm guessing the answer is no.

 

[MrKraken]

in case there are maybe some more unhappy customers?

I'm sure there are many. Without delving into great detail, for the past few months I've been battling some issues, mainly caused by forthcoming hammer fall to this industry. I'm sorry that you're one of the people affected by this. You have been fully refunded.