Hello Guys,
Thanks for the review. I'll be honest with you all, we haven't tweaked any of the original recipes from Dripworx or Isle of Custard from a saving costs point of view. Anyone who's dabbled in DIY can confirm there's just no need.
However, we have replaced flavourings which contain undesirable ingredients (e.g. Diacetyl & Acetyl Propionyl) with suitable alternatives. e.g. Capella Vanilla Custard V1 with Capella Vanilla Custard V2.
Yes, CAP Vanilla Custard V1 is more flavoursome than v2. However, given a longer steep we've found v2 is almost on par.
Since shortfills are pretty much unregulated, some have chosen to keep undesirable ingredients in their shortfills. However, all our shortfills are manufactured to TPD standards. We are trying to build a sustainable business for the long run that hopefully, customers feel they can trust.
Now on to warehousing and pre-steeped e-liquid.
Gone are the days where we used to ship freshly made e-liquid the same day. Over the last 2 years, we have invested heavily in a much larger warehouse, more staff and machinery. Not one product should be leaving us under 1 month old. Occasionally we do get caught out i.e 'Juice Of The Week' when a juice proves way more popular than expected.
You're completely right though custards particularly do need longer and customers should not have to wait. I have read all the comments here and will personally make sure we implement much larger batches immediately. This will, of course, minimise steeping times going forward.
As always thank you for the constructive criticism.
Andrew