martyge2010
Postman
- Joined
- Oct 17, 2013
- Messages
- 86
Okay so I was loving the HB, then I noticed that any atomiser I attached was wobbling on the 510 connection.
This was causing the temp protection to read all over the place due to the loose connection and compromised conductivity.
So I fired an email to Rob from Vape Geek from where I purchased the device. He advised to strip the 510 connection and give it a good clean and reassemble.
I did this and things did improve but attached devices were still wobbling about. So I explained this to Rob and that because HCigar have used a press fit 510 connection once its loose it's loose for good.
He advised I send it back and he would sort me out.
Well he sent me a brand new unit this morning and everything is lovely again! He even sent me a matching Vivi Nova BDC as a freebee.
It also seems that HCigar have now wired up the DNA board properly now as the wires inside are in different positions and there is a proper soldered wire going to the battery negative instead of a quick fix.
This seems like what most good vendors would do but this was different. From 1st class telephone support to very quick and no nonsense replacement of the unit. Vape Geek have blown my mind with their level of customer service.
I would have no problem recommending them to anyone. Well done Rob and Vape Geek.
This was causing the temp protection to read all over the place due to the loose connection and compromised conductivity.
So I fired an email to Rob from Vape Geek from where I purchased the device. He advised to strip the 510 connection and give it a good clean and reassemble.
I did this and things did improve but attached devices were still wobbling about. So I explained this to Rob and that because HCigar have used a press fit 510 connection once its loose it's loose for good.
He advised I send it back and he would sort me out.
Well he sent me a brand new unit this morning and everything is lovely again! He even sent me a matching Vivi Nova BDC as a freebee.
It also seems that HCigar have now wired up the DNA board properly now as the wires inside are in different positions and there is a proper soldered wire going to the battery negative instead of a quick fix.
This seems like what most good vendors would do but this was different. From 1st class telephone support to very quick and no nonsense replacement of the unit. Vape Geek have blown my mind with their level of customer service.
I would have no problem recommending them to anyone. Well done Rob and Vape Geek.
