I've tried many over the years dhl handle most of the guitar stuff but my Hermes take the prize for the worst. I've had customers tell me they actually watched the delivery driver kick the parcel up the path. Had to stop using them pretty quickly as I was having a 80% damage rate.Companies tend to suck or shine in different areas.
For instance round us (work) DHL, UPS,UKMail,TNT are great
But DPD local and APC are Twats
They regularly drive into the car park, take one look don’t try the door, don’t get out the van and then bugger off again - I’ve witnessed this. They then claim to have left a card when you complain (which they don’t) and when pulled up on that claim”they couldn’t get the card through the letterbox”.
This has caused me many a throbbing temple vein - and makes members of my staff go to another room until I’ve finished screaming down the phone.
One of the Manabush staff ordered a picture that was delivered by myHerpes it took 3 months to reach HQI've tried many over the years dhl handle most of the guitar stuff but my Hermes take the prize for the worst. I've had customers tell me they actually watched the delivery driver kick the parcel up the path. Had to stop using them pretty quickly as I was having a 80% damage rate.
Don't tell me, they used Hermes or Yodel to send it. I've had this bullshit from both of them before.
I've tried many over the years dhl handle most of the guitar stuff but my Hermes take the prize for the worst. I've had customers tell me they actually watched the delivery driver kick the parcel up the path. Had to stop using them pretty quickly as I was having a 80% damage rate.