Vaporesso customer service.

[Jerri]

Depends when you messaged them. They are in china, and my dealings with them have always been next day replies due to the time difference.

The other option (depending how old your kit is), is to speak to the retailer you bought it from

I messaged them a few days ago and they have been online since and just haven’t replied.

I bought the kit from the FB group but it was brand new, still sealed and is genuine. So can’t contact the retailer.

 

[Jerri]

Sounds about right... Same as my experience with them.. I had a swag px 80
Go wonky. I Pm'd them here numerous times to no avail. Gave up in the end and just threw it in a drawer.

Ah, shame as I do like the mod, but not gonna keep wasting my time. Thanks!

 

[MHL]

Damn it @Vaporesso. Pls stop spending time and money on embarrassing marketing schemes, and funnel a bit of that dough towards customer care.

It's such a shame to hear stories like these because their products in general - and I've used a lot of them - are really really good.

 

[RichieRich]

@Jerri, i have sent an email yesterday to the last person i dealt with at Vaporesso, they replied this morning saying they have had an internal transition (i can only assume it means staff reshuffle).

However, someone should reply to you soon. I mentioned you tried email and PM, so hopefully you should get a response through one of these methods.

Not sure it'll be today due to the time difference, but hopefully mon-tues when they are back in the office.

 

[LordOdin]

I have binned a couple of Vaporesso bits, well a Pod kit and a Tank, Geekvape are the same, once they have your money they don't give a toss.

 

[Jerri]

@Jerri, i have sent an email yesterday to the last person i dealt with at Vaporesso, they replied this morning saying they have had an internal transition (i can only assume it means staff reshuffle).

However, someone should reply to you soon. I mentioned you tried email and PM, so hopefully you should get a response through one of these methods.

Not sure it'll be today due to the time difference, but hopefully mon-tues when they are back in the office.

Thanks so much. I really appreciate you taking the time to do that.

Look forward to hearing from them.

 

[Gitchy]

I've dealt with them before via e-mail and they do take a bit of time to reply unfortunately. Usually just them asking for photos and proof of purchase so not as helpful as you'd wish.

I think the guys on here are the marketing staff so wouldn't really have the skills to reply to a technical issue and it might take them a while to get a reply from the tech guys in the company. They will reply though, eventually.

 

[zouzounaki]

i think we can conclude that their customer service is poor.

 

[Jerri]

i think we can conclude that their customer service is poor.

Yeah. Sadly. Shame as the products are usually good. But this will put me off buying from them in future as I know should an issue arise then it will be a pain to sort.

 

[Jerri]

I've dealt with them before via e-mail and they do take a bit of time to reply unfortunately. Usually just them asking for photos and proof of purchase so not as helpful as you'd wish.

I think the guys on here are the marketing staff so wouldn't really have the skills to reply to a technical issue and it might take them a while to get a reply from the tech guys in the company. They will reply though, eventually.

Yeah that’s true. But it would have taken them a few seconds to reply to my message saying sorry we can’t help as we’re marketing.

Don’t get me wrong, buying vape gear is a bit strange as we kind of accept that CS from the manufacturers is often times less than stellar, but companies straight up ignoring customers is a bug bear of mine.