Try contacting them using a direct message.
Sourcemore are on here, if u get stuck dm me and i have a few contacts, cannot promise anything but i will try to help where i can
I have already been in contact with them, and 3 days ago they said it had been delayed and to give it a couple of days and it should show up in tracking - but no dice.
Thanks for your suggestions - will try posting in their section on here. I presume it is ok to do that? Thanks Deedee.