Oh it's no mistake - His actions since this was pointed out say that he knows exactly whats going on, refusing to admit responsibility first, then once photos popped upon here he asked for it returning and then said it hadn't been returned, posting on facebook that his company was under attack, then once evidence that he was telling porkies stacked up on there he deleted the post and stopped further post being made. Plus at least two documented attempts to bribe people into changing 1 star trustpilot reviews to 4 or 5 star reviews...
Everything points to an unscrupulous vendor doing everything he can to profit at others expense...