Fake Charger

[Badboybez]

In all honesty no, our sales haven't dipped much maybe by £50 a day, were still well over the 120 orders a day mark but that's besides the point, if this is how your all going to react after I've apologised then I truly don't know what else to do, I'm trying my best here to sort things out, we have emailed all purchasers of nitecore i4 chargers in the past 4 months that haven't already made a complaint with instructions on how to check and how to get in touch for a replacement, is all this hate really necessary? Everything I said in my previous post was the truth.

Okay, 120 orders per day, is this chargers, batteries, or both ?

Sorry guys I meant July, our site wasn't even live in January

So are you saying you did not sell chargers before July of this year ?

Thanks fine mate, your entitled to your own opinion

i wasn't battery wizard, Kyle kendrew had battery wizard until November last year
In which I took over his assets and dissolved the company, he never sold chargers and we didn't until we launched on the 1st of April.

So did you start selling chargers in April, or July ?

Why would I want to drive away new customers? Do you think Tesco plastered that they sold horse meat on their homepage and shop doors

Well they did not plaster it on their shop doors, but they had plenty of information instore, and yes it was a prominent part of their website at the time, and more importantly the message was dont use it, take it back to the store for a full refund !

I'm sorry but I've clearly stated that I meant to put July, we didn't even have a website in January.

So when did your website go live ?, honest answer please, this is easily checkable !

What do you think the best option is a: email everyone who has ordered an i4 Charger, b: plaster a notice on the website for a recall which will deter new customers but also won't be seen by any one time purchasers who doesn't re visit the site frequently?

You should have already done both by now !!

Hi @Next Day Batteries,

I have quoted several of you posts above, with both questions, and my remarks (highlighted in yellow)
Can you please answer my questions above, and also comment on my remarks.

Now on to the second part of my post.

I had never heard of you, or your company until this thread started.
What a busy thread it is.
Now I am going to ignore all of the posts on hear about deleting pages on various sociaal media accounts.
Nor take any notice of complaints about requests for refunds being ignored / refused.
However can you answer a few simple questions below.

You talk about 120 orders a day.
Please be clear, and open on this, how many orders for specifically chargers do you receive per day ?

How many complaints about chargers do you typically receive per day ?

So your failure rate is ?

Do you inspect any of the goods delivered to you by a suppler ?
If so 100% of product, or random selection ?

Since you became aware of any problems what remedial action did you put in place ?
Email all customers, advising that there was a problem with some stock, advising them not to use it until the facts could be established ?
Issue a warning on your website ?
Issue a product recall ?
Demand an explanation from your suppler on this matter ?

Please make your reply honest, and believable.

Regards badboybez

 

[kamido]

I used to enjoy the horse meat burgers .... I can't seem to find them anywhere now. Last time I asked for some in a supermarket they looked at me like I was taking the piss.

i work along side thourhbreeds i know that not spelt right predictive tex dosent like people with dizlicker we confuse each other i haven't a clue what it said and it doesn't understand what i said but bet i can get you one to stick in the freezer

 

[Mitz]

What was that you said, Josh? "Happy days"? "All sorted"?

Talk about hitting the self-destruct button!

 

[deadappy]

Why would I want to drive away new customers? Do you think Tesco plastered that they sold horse meat on their homepage and shop doors

Sorry but yes, yes they did.

 

[Badboybez]

I used to enjoy the horse meat burgers .... I can't seem to find them anywhere now. Last time I asked for some in a supermarket they looked at me like I was taking the piss.

Hi simong,

Best you get off to France then mate, I think it was called Cheval on the many business trips there.

Or you could go for Bulgaria.
Order a steak, and you can pretty much bet it's horse steak.
Don't know why people would think otherwise, in 5 years of working there I don't think I ever saw a cow, or a bull. Saw lots o of horses though...........
The only way to make sure you were not getting horse was to go to a good restaurant, and order the lamb.
You could tell it was by the taste, but fuck me it was expensive !

Regards badboybez

 

[Tubbyengineer]

Good evening guys, I hope you take the time to read this message and actually hear what I have to say, I want to truly apologise for this whole situation, I am so sorry for everyone who purchased a fake charger from our site, I honestly hand on heart did not know, these chargers were in our normal charger order and truthfully I did not realise, we had one complaint back in July when someone brought the plug to our attention, right away we checked a few of our i4 chargers and they all had fused plugs so we thought it was a one off and continued our business, as soon as I heard about any of this, this time around I checked every single charger we had in our stockroom, we had over 600 i4 chargers a further 30 proved to be fakes, these have been destroyed and we have changed supplier, and we will thoroughly check every single product we ever receive before shipping, this was a sneaky trick and our supplier has been doing it for a while and we simply never noticed because of the low amount of fakes that were included in our orders, I hold my hands up in the air and admit that I am also to blame for not checking every single charger when the first defective unit came to our attention in July, I would also like to sincerely apologise about the way I have handled the whole situation, I was hot headed and selfish and damn right rude to a lot of people, instead of correcting the problem I made it worse, I'm so so sorry for handling everything so badly I promise you that nothing like this will ever happen again, I've learnt my lesson and I will move forward and try to rebuild with better knowledge and morals, lastly I would like to apologise for the racist comment of mine that is floating around the internet, that was completely disgusting of me and out of order, it was a drunken comment that has come back to bite me in the arse every time someone mentions my name, I do not stand by these views or believe them, what I wrong was wrong on every level and I would like to apologise personally to everyone I may have offended, I have a lot of Muslim friends I am not a racist, just an idiot after a few too many beers, we will continue to replace any fake chargers that we have sold, a lot of replacements have already arrived with customers who are happy that the problem has been resolved, if you or anyone you know is due a replacement then please message me on our company Facebook page, I'm truly sorry guys for everything, I've fucked up and although you most likely won't grace me with your forgiveness I ask you to dig deep and forgive this idiot of a man who ran from his problems and hated on those who were trying to help others, one thing that got my back up is when people tried hacking the site and messaged my girlfriend, I know I'm not in the place to say it but that's way over the line and that's what pretty much tipped me over the edge, if you have made it this far I thankyou, it's taken a lot of bollocks to write this, and this message is way overdue, thanks guys and once again I am sincerely sorry for everything.

Suprising how you suddenly come over all contrite when one of the major reviewers decides to weigh in against you - Particularly one you thought would stick up for you.
You are now publicly admitting to knowingly having sold fake chargers since July of 2017, even if you sold only 1 charger per day thats a potential of 120 fake chargers, although I'll give you the benefit of doubt and go with 10% of your chargers being fake - meaning there are at least a dozen people out there with potentially deadly fakes.

You should issue a warning notice both by email and on your website, man up and do the decent thing.

I'll tell you that as an engineer I occasionally have to deal with safety issues in fact one of the manufacturers is currently running a safety modification program - in their case just 0.002% of a particular range is affected by a possible overheating issue that causes a board failure, but they are still paying for the machines to be modified. Thats the right way to do it.

Not issuing a warning when potentially 10% of your sales are of dangerous fakes is irresponsible.
Man Up, grow a pair, issue the warnings on your site and by email, do it right, do it now, then maybe just maybe we'll believe you're trying to set things right...

 

[The Citizen]

I'm a solicitor by trade. II can't believe what I'm reading here. This is an immensely serious situation. Dripworx post two or three pages back sums it up perfectly.

 

[vapemac]

What was that you said, Josh? "Happy days"? "All sorted"?

View attachment 141045


Talk about hitting the self-destruct button! View attachment 141049

And he's gone ahead and deleted the replies below that picture this morning....

@Next Day Batteries you've just gone and shat all over your public apology by doing that. You cannot be seen to be taking this seriously by deleting comments. Seriously, you're acting like a deplorable little cretin.

 

[Peace]

I'm a solicitor by trade. II can't believe what I'm reading here. This is an immensely serious situation. Dripworx post two or three pages back sums it up perfectly.

Not wishing to be rude but I think we all know this but what we don't know is what can be done about it. The message not to buy is getting out there but it's all the people who might have one that's worrying. So professionally speaking how does the law help us address that?

 

[zouzounaki]

Hopefully someone has reported him and laid it on thick about the potential risks of his actions.