TheVapingGuru.co.uk
Postman
- Joined
- Dec 5, 2016
- Messages
- 84
This is to allow our customers to place an order to gaurantee their product. Once the stock on pre orders runs low or out they are no longer able to purchase. We have literally had 5 figures of customers come to us in the past month and a half and only a small amount provide similar feedback as yourself.I didn't feel confused. It said "IN STOCK", I added it to my basket and checked out. No confusion.
Then i later realised it wasn't in stock. Luckily I was, and still am, happy to wait.
I just feel that there should never be an "IN STOCK" status label on pre order items. It might help avoid confusion.
We are only a small business with the intentions of growing and with the demand, it certainly took us to the point of employing extra manpower and resources plus mainly days and night without sleep and work.
Even though that it may seem simple, a lot of effort and capital goes into the running and build of the website and infrastructure. Something that may seem simple cannot, well, simply be changed. It takes time and that why we are here. For feedback. To allow others to comment and allow out company to learn and evolve to provide a better service.