Most of whats been said by you and Thor has been lies. UK exclusive items being sold by other uk vendors? Stating orders will be fulfilled by sucha date that comes and goes with fulfilment promise dates being moved again with no reasons or feeding your customers untruths as to why.
Youre now "aggressively and religiously" tracking your shipment?
If you were to read back through the posts yourself and Thor have published on this forum you would understand why i think this is just
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http://www.toxicfox.co.uk/anti-bullshit-mints
Good one. UK exclusivity on a product can be bypassed by other vendors by purchasing stock from Chinese wholesalers and having it imported. Another angle we are having to tackle is how to prevent this in the future, as these exclusivity contracts are very expensive.
Also, we can only tell you what we are told. When a manufacturer doesn't give us the full story, we don't have any other way of getting it and have to take them at their word.
In essence, what you think are our lies, are in fact the manufacturers lies.
Summary: It looks as if those shipments never shipped and the account manager was buying time until it was, so lied to string us along long enough.
As a result, it's made a totally legitimate business look like thieving tossers and ruined a decent rep we'd worked hard to achieve.
Yes we are a small team and got inundated with orders and overwhelmed. It could've been coped with, but with the ballache on the shipping piled on top, it reduced us to this. We felt like crap. Sent apology packs out.
Where are we now? Back on efficient form and getting orders to letterboxes by Friday latest.
