An Apology from The Vaping Guru

[Ray@thevapingguru]

@Ray@thevapingguru

Well I've already bought them from another vendor now so please respond to my PP claim and refund my money. Thank you.

We are getting through PP disputes as quickly as we can

 

[vapemac]

ALL orders will be with customers Friday at the very latest. Our consignment has landed in the UK and is being actively tracked

Many thanks for the update Ray

 

[Mr Ripple]

We are getting through PP disputes as quickly as we can

Any chance you could provide some honest information and perhaps explain to your customers whats been going on and what you are doing now?

 

[Mitz]

I hope this finally gets sorted and those still waiting will get their orders this time, on the date you say they will. Personally, I think your time could be better spent issuing refunds as apposed to writing sorry letters.

Just sayin.

 

[bobsyeruncle]

@Ray@thevapingguru
Does this mean you will have stock to meet new orders as well? Or just back orders?
Cheers

 

[DjDoc]

Got refund, no apology letter but wasn't expecting one.

I'll see how the next week or so pans out before totally writing them off, will take everyone here that didn't cancel to get sorted out tho I suppose.

 

[Ray@thevapingguru]

@Ray@thevapingguru
Does this mean you will have stock to meet new orders as well? Or just back orders?
Cheers

We will definitely have excess stock to fulfill future orders

 

[Ray@thevapingguru]

Any chance you could provide some honest information and perhaps explain to your customers whats been going on and what you are doing now?

Everything said previously stands. Including that we are aggressively and religiously tracking our shipment. I am currently eating a bacon sandwich, and wondering if whether the Vatican is involved in a global conspiracy

 

[Ray@thevapingguru]

I hope this finally gets sorted and those still waiting will get their orders this time, on the date you say they will. Personally, I think your time could be better spent issuing refunds as apposed to writing sorry letters.

Just sayin.

Noted

 

[vapemac]

So to put people's minds at ease @Ray@thevapingguru what's the next steps for your company to prevent this from happening again?