Exactly that mate.
I know Paypal will eventually give me my money back, but i think it's an absolute piss take that no-one is responding at all - nor are they actively processing refunds, as I'm sat waiting for Paypal to step in a force the issue.
The whole clusterfuck of a "business" is wrong. Generally wrong that people like this can setup an online business and conduct themselves and trade (in the loosest sense of the word, "rob people" is probably more apt) in this manner. Specifically wrong that whilst everyone makes mistakes, situations out of your control, etc, but it really, REALLY annoys me that they haven't even got the decency to talk to anyone.
If people are not paying by paypal, and had paid by debit card, I can't imagine how they'd get their money back.