catchylufc
Initiate
- Joined
- Aug 25, 2013
- Messages
- 14
Dear Mark,
As you may have noticed that there was no tracking information available for your package during the past one week. After confirming with Singapore Post, we've confirmed that they have rejected almost all of the packages shipped from 30th Sep that containing batteries without notifying us. This was caused due to current strict inspection of the aviation security. Your package has just been returned to us.
We would like to confirm with you if you like us to take out the batteries and resend the remaining items in your order? If you do prefer to a full refund for your order, please let us know and we will arrange it for you right away.
As you may have noticed that there was no tracking information available for your package during the past one week. After confirming with Singapore Post, we've confirmed that they have rejected almost all of the packages shipped from 30th Sep that containing batteries without notifying us. This was caused due to current strict inspection of the aviation security. Your package has just been returned to us.
We would like to confirm with you if you like us to take out the batteries and resend the remaining items in your order? If you do prefer to a full refund for your order, please let us know and we will arrange it for you right away.