from fasttech staff the cloners are in remote areas so go unnoticed
edit: I'll try and find the full post
found it
geek
Given their business nature, that there aren't a lot of large, int'l service level corps in the cloning business. Cloners also tend to operate in suburbs and smaller towns to avoid potential troubles and to save costs. I personally find it hard to effectively communicate with most of the factories, in Chinese. Getting some frigg'n screws takes literally hours of man-hour asking pushing and following up.
I know that there can be obvious design issues with products at times that leave everyone scratching their heads. Frankly it's almost a way of life here. I don't know how to describe the level of difficulties we face when solving these problems. Consider this: all of FastTech's CS staffs completed at least college degrees have received years in university level training. Many of them also have years of working experience in the field. Yet, customers see funny replies and there are comments against them everyday.
Many cloners are those who know how to operate some CNC machines, have some handful of labors, but has basically no other professional training whatsoever. Now imagine getting support from them. Another case in point: what kind of a culture/company would continually wholesale products to a certain vendor, while at the same time telling their end users that vendor's stuffs are fake? AND this happens to be a "good quality", professional maker.
Not trying to push the problem away. Now we all know that some brands are have certain reputation that they sell quality stuffs. Please be assured that FastTech is working on quality, the thing is our product selection is extremely wide and things are not easy. We need some time working on it.
