My Smok Morph 2, which I bought on 11 November 2023 (6 weeks ago), died yesterday for no reason. No drops or anything like that. I bought it brand new and paid a premium (£80) because I bought it from a local shop and I didn't want to wait another day as I had gotten addicted to nicotine again! I knew I was paying a seriously high price, and I could get it a lot cheaper online, but another day without vaping at that point was too long.
Before it died, it had been misfiring a lot over the last few weeks. I have since found that other people have had similar issues because I found a YouTube video on it.
https://youtube.com/shorts/g8i450OEu98?si=-T3-S78RAKZC2_Y8
I am assuming since I bought it new from a shop, it should have a one-year warranty. As its a small independent shop, what's the best way to claim this under warranty? And what are my chances of getting a replacement and refund?
I paid on a card, so I have a bank statement proving the purchase, but I am not sure I got a receipt. I also have the box, and the mod is cosmetically in very good condition.
Any thoughts and advice are welcome. Thank you.