Yes I agree @
KulrMeStoopid my title is a little misleading, it wasn't specifically aimed at them, although the lack of communication isn't a great point on their behalf. Please don't take this next point personally but I do disagree with a couple of the points you made, let me explain why.
I am disabled and my husband is my carer, we have little money as neither of us work due to this. We have four kids (although the middle two live with their mother so only here at certain times in the week). Our lives, like most parents, revolves around them. Food, shopping, clothes etc, we hardly ever spoil ourselves. We wait until after Christmas to buy something for ourselves, make sure everyone and everything else is sorted first. Money was one of the reasons we quit smoking and even then we got the cheap nasty ones, rarely from a shop. So actually when I spend the money we got for Christmas and a little bit we saved and splash out a bit and then pay to get it sooner, I do expect it to arrive when it's suppose too. Having no way to track £150 worth of goods is very frustrating. It's probably gonna be the last and only time we get to spend that much on ourselves this year. Yes it's busy at this time of year, and I understand that it's heaving but can you see my point? We don't drink, no longer smoke anymore, other than our laptop and phones we rarely get to buy ourselves something this expensive so £150 is big deal to us.
Anyway I think we should leave this post at this last point. I've had my gripe and well, I'll just find another way to try and deal with it.