as someone who worked for an online etailor for several years i do see the other side of things, especially with small companies and businesses. Firstly alot of these companies though being online only are closed at weekends so any orders put through on a saturday or sunday wont get processed until monday ( maybe shipping should be listed as next business day n some cases )
secondly alot of these companies are only run by one or two people, almost a small cottage industry. throw in even a 100 orders a day and thats alot of work to process, pack and ship especially when you factor in all the extra work, updating and maintaining website, telephone orders and queries, email queries , ordering stock , etc etc etc. throw in a day off ill and all hell can break loose. not encountered any problems before with greyhaze , same goes for alot of other online etailors. main thing is to give them the benefit of the doubt for a few days first in most cases and be thankful they arent FT who have of late taken as long as 7 days just to answer an enquiry over an order 2 months late