I have kept my opinions pretty much to myself in relation to FT, but now I am going to throw them into the melting pot. I have placed approx 15-20 orders with FT. Out of these orders I have received 5! 4 within 45 days, and 1 in about 60. I have raised several tickets, and found them to never been answered in a concise and efficient manner, other than 1, which I will come onto later. I find this has raised my frustrations in the past, so this is now what I do.
1. I decide if I really want the product, and will I be impatient once ordered, If YES - I go to a UK vendor. If NO - I will order from FT. I pay the dollar for Singapore post and tracking, but god knows why! I pay via paypal, and set a reminder for 44 days later.
2. If 44 days later I have not received goods, I raise PayPal dispute, and raise a ticket stating that I have and the reasons why. I never raise a ticket before this stage.
3. I have one order, that slipped through the net, and I never raised the dispute till it was too late, that was 3 months ago, and FT still wont refund! $78.00 down the pan.
Now on one order, I got my money back and received the order about 2 weeks later, so as I am fair, I raised a ticket explaining I had received, but had been refunded and so I wanted to pay, replied, sorted and paid within 24 hours, so if they can do that when it benefits them, why not when I have a problem?
Tracking, just forget it, lost at all different stages, loads of refund vouchers for items, I have had to cancel, so I could get orders out of their door, none of them ever used.
I believe they do have a place in vaping, I really do, and they are like 'marmite' some love them, some loathe them, but lets all respect each others opinion.