stayinwonderland
Postman
- Joined
- Jul 25, 2013
- Messages
- 400
I bought a Twist and a mini T3 for my wife a couple of weeks ago for her birthday (her first set up). I got it a little early in relation to the date of her birthday.
From day one the T3 was shorting, so I recoiled it and it kept on shorting. I've recoiled BCC a hundred times and never got shorts. I've tested various different configurations and can confirm it is the clearo.
So I emailed them (at someon'e personal hotmail email address, which is a little unprofessional for a start) and had no reply. So then contacted them via their web contact form and all I got was this:
"Hi Andy, you received the product on the 5th november (2 weeks ago), and the warranty is DOA, You should of contacted us as soon as there was a problem Your Original Message..." and then it pastes my original email to them where I basically describe the issue and ask what they think I should do. Polite, like.
So the above is their verbatim response. No apology, nothing.
I had the thing for a while but only opened it on her birthday and sent the message a few days later. Fair enough, too much time had elapsed. But CUSTOMER SERVICE!!?!
No time for shitty customer service like that.
Nice way to introduce someone to vaping.
From day one the T3 was shorting, so I recoiled it and it kept on shorting. I've recoiled BCC a hundred times and never got shorts. I've tested various different configurations and can confirm it is the clearo.
So I emailed them (at someon'e personal hotmail email address, which is a little unprofessional for a start) and had no reply. So then contacted them via their web contact form and all I got was this:
"Hi Andy, you received the product on the 5th november (2 weeks ago), and the warranty is DOA, You should of contacted us as soon as there was a problem Your Original Message..." and then it pastes my original email to them where I basically describe the issue and ask what they think I should do. Polite, like.
So the above is their verbatim response. No apology, nothing.
I had the thing for a while but only opened it on her birthday and sent the message a few days later. Fair enough, too much time had elapsed. But CUSTOMER SERVICE!!?!
No time for shitty customer service like that.
Nice way to introduce someone to vaping.
